The following Terms and Conditions shall apply to your use of the Website owned and operated by My Artistry Hub (“Company”, “We”, “Us”, “Our”).

Under the brand name ‘My Artistry Hub’, the Company allows its users to browse, select and order gifting items and handcrafted décor items for their loved ones, relatives, friends or family members, or to the recipient as per the request of the User.

My Artistry Hub provides this Website to customers in accordance with these Terms and Conditions. The customers are hereinafter referred to as “You” / “User” / “Your”.

These Terms and Conditions along with the Terms of Use, Disclaimer and Privacy Policy govern the relationship between the User and My Artistry Hub.

This document is published in accordance with:

  • Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021; and
  • Rule 5 of the Consumer Protection (E-Commerce) Rules, 2020

which require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of this Website.

These Terms and Conditions together with the Terms of Use, Disclaimer and Privacy Policy and all additional terms, conditions and policies posted on the Website (collectively referred to as “Terms”) constitute a legally binding agreement between the User and My Artistry Hub.

Please read these Terms carefully before proceeding. By completing the registration process and/or using the Website, You signify Your agreement to these Terms. If You do not agree with any of these Terms, please do not access or use the Website.

In case of any discrepancy between these Terms and any other content on the Website, these Terms shall prevail.

By confirming acceptance of these Terms, You hereby:

(a) represent and warrant that You are competent to contract under applicable law and are entitled to enter into an agreement with the Company;
(b) confirm that no other person is accepting these Terms on Your behalf unless duly authorized;
(c) accept all responsibilities and obligations arising from Your use of the Website and purchase of products/services.

If You accept these Terms as an employee, agent, contractor or representative of any entity, You represent and warrant that You have the authority to bind such entity.

My Artistry Hub reserves the right to modify, suspend or discontinue any services at its sole discretion without prior notice.

  1. Mandatory Business Information (As Required Under E-Commerce Rules, 2020)

Legal Name of Entity: My Artistry Hub

Brand Name: My Artistry Hub
Registered Office Address: B/1104,Kavya Residency, Opposite Eva world School, Kasarvadavli,G.b.Road, Thane (w)-400615
Principal Place of Business: Same as above
Email Address: myartistryhub@gmail.com
Customer Support Contact No.: 7977635191
Working Hours: 11am to 7pm

  1. Grievance Redressal Mechanism

In accordance with Rule 4(4) of the Information Technology Rules, 2021 and Rule 5(9) of the Consumer Protection (E-Commerce) Rules, 2020:

Grievance Officer Name: Shivangi Patankar
Email: myartistryhub@gmail.com
Contact Address: B/1104,Kavya Residency, Opposite Eva world School, Kasarvadavli,G.b.Road, Thane (w)-400615
Contact Number: 7977635191

The Grievance Officer shall acknowledge receipt of any complaint within 48 hours and resolve the complaint within one month from the date of receipt.

3. Eligibility

You must be at least 18 years of age and legally competent to enter into contracts under applicable law to use this Website.

  1. Orders and Acceptance

All orders placed through the Website are subject to confirmation and acceptance by My Artistry Hub.

The Company reserves the right to:

  • Refuse or cancel any order
  • Limit quantities
  • Cancel orders in case of pricing errors or suspected fraud

An invoice shall be issued upon confirmation of order.

  1. Pricing and Payments

All prices are listed in Indian Rupees (INR) unless otherwise specified.
Prices are inclusive/exclusive of applicable taxes as mentioned at checkout.

Payment methods accepted: Credit cards, Debit cards, UPI (Unified Payments Interface) & Net Banking

My Artistry Hub shall not be responsible for any payment failures due to technical errors beyond its control.

  1. Shipping and Delivery

My Artistry Hub shall be responsible for fulfilling your orders either directly or through delivery partners, including:

  • Issuance of invoice
  • Delivery to the recipient address provided by the User

Delivery timelines are indicative and may vary due to unforeseen circumstances.

Risk in the product passes to the User upon delivery.

  1. User Obligations

You agree:

  • To provide accurate information
  • Not to misuse the Website
  • Not to engage in fraudulent activities
  • Not to infringe intellectual property rights
  1. Intellectual Property

All content on the Website including logos, images, text, graphics and design are the intellectual property of My Artistry Hub and are protected under applicable copyright and trademark laws.

Unauthorized use is strictly prohibited.

  1. Tools and Guidance Disclaimer

Any tools, suggestions or guidance provided by My Artistry Hub are for informational purposes only. Users may choose to rely on such information at their own discretion.

  1. Limitation of Liability

To the maximum extent permitted by law:

  • My Artistry Hub shall not be liable for indirect, incidental, punitive or consequential damages.
  • Total liability shall not exceed the amount paid for the product in dispute.

No director, affiliate, employee, consultant, or representative shall be personally liable for transactions conducted on the Website.

  1. Force Majeure

My Artistry Hub shall not be liable for any delay or failure in performance caused by events beyond reasonable control including but not limited to:

  • Natural disasters
  • Pandemic
  • Government restrictions
  • Strikes
  • Transportation disruptions
  • Cyber attacks
  1. Suspension or Termination

My Artistry Hub reserves the right to deny or suspend access to any user who violates these Terms without prior notice.

  1. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts at Thane, Maharashtra, India.

  1. Amendments

My Artistry Hub reserves the right to amend these Terms at any time. Continued use of the Website after such modification constitutes acceptance of the updated Terms.